FREQUENTLY ASKED QUESTIONS
Q. Why your products are much cheaper compared to other websites/online stores?
A: We own a strong product team to source and find products all over the world. We always get the best offers so to provide our customers with the best price.
Q. Do you sell Used or Refurbished items?
A: No, Eshopping Valley only sells items in Brand new condition and all items are 100% genuine.
Q. What payment methods can I use?
A: yes we accept multiple payment options.
Q. Do you accept bank transfer?
A: Currently not.
Q. Do you accept payment by Instalments?
A: No, we only accept full payment.
Q. Do you have a trade-in service?
A: Sorry, we do not provide a trade-in service for any product.
Q. Do you provide warranty for your products?
A: Yes, Eshopping Valley provides 12 months in house warranty for our major items. You can read more details on our “Warranty” Page.
Q. How long is your return period?
A: We offer a 14 days return policy. For details, please check to the“Return & Refund” page.
Q. Can I cancel the order if I change mind?
A: Yes, if you would like to cancel your order, please contact us by submitting a support ticket to inform us of the cancellation. We only accept orders to be cancelled when they are still in the processing status and the order has not been packed yet.
Q: Do I need to register an account for placing an order?
A: No, you can choose to use the guest checkout which only requires you to provide your email address, billing and delivery address. However, we strongly recommend you to register an account which can bring you a more efficient and convenient way to track your order status and shipment.
Q. How to place an order?
A: It’s simple. Search your desired item in the search bar at the top of our website or under the category menu. Select the item you want, click “Add to Basket”, then follow the Checkout steps and fill-in any related information. Finally review your order and finish payment with the preferred payment method selected.
Q. How do I know if my order has been placed successfully?
A: You will see your order ID after finishing your purchase on the Thank You Page and you will receive an order confirmation email within 1 business days when it’s successful.
Q. If I typed the wrong email and/or delivery information, how can I fix it?
A: In this case, please contact us immediately and our Support Team will get back to you. Our team may request some further information to confirm your order.
Q. I have seen your price has dropped, can I request a partial refund for the price difference I paid for when placing my order?
A: We apologize that we will not issue a refund for any price difference situation. Items are priced based on combinations of factors like supply and demand, and could create changes to the sales price, resulting in dropped or raised prices from time to time.
Q. Are all mobile and tablet devices unlocked/sim free?
A: Yes, all mobiles and tablets are sim free and unlocked. The frequency bands of each model are normally shown on the product page. Before any purchase of mobiles and 4G tablets, we highly advise you confirm the frequency bands with your network carrier or provider to make sure no network issues arise, as customers will be liable to all the costs for any returns due to network issues under the 14 days return policy.
Q. What is the difference between your stock and local stock?
A: There are no functional differences between our stock and local stock. The major difference is that all our stock is warranted by Big Map Group instead of having local manufacturer’s warranty.